[英文]Connect NZ選擇VBVoice重新開發(fā)IVR
New Zealand Partner Connect NZ Rapidly Re-Develops Legacy IVR Solution Thanks to Pronexus VBVoice’s Visual Design

2010/11/04

Pronexus, the developer of the leading Interactive Voice Response (IVR) toolkit Pronexus VBVoice™, announced today that Connect NZ, a voice technology provider in New Zealand, has chosen VBVoice to re-develop an outdated order processing Interactive Voice Response (IVR) solution for Wickliffe Limited, a New Zealand e-commerce company.

VBVoice IVR software integrates with Microsoft® Visual Studio® and combines an easy-to-use visual call flow environment with fully programmable controls and state-of-the art options that include speech recognition and text-to-speech. IVR applications built with VBVoice have been deployed in numerous industries including banking, government, healthcare, insurance and utilities.

Connect NZ chose the VBVoice IVR development toolkit after trying out the evaluation version of the software. “Key deciding features in VBVoice were a visual designer and big component toolbox which allowed fast development and flexibility in changing the call flow easily,” said developer Jouni Karppinen.

From the start of development to deployment, the project was completed in about 9 week’s time. The order processing application provides multiple users with access to a quick and easy ordering solution. It allows users to navigate various catalogues, is able to advise the cost of an item and total order value, read back orders, and remove orders, in addition to many other features. Approximately 50,000 registered users use the system today, diminishing the number of calls to the customer service desk.

“This is another example of how VBVoice can be used to develop IVR solutions that improve business processes,” said Pronexus VP of Sales, Steve Brown. “With the recent announcement of VBVoice 7, our free IVR development tool, we hope more companies like Connect NZ can benefit from the intuitive graphical user interface and sample applications VBVoice comes with.”

CTI論壇報道

[英文]多線程IVR開發(fā) 2010-10-29

Pronexus推出VBVoice7 免費提供IVR開發(fā)工具包 2010-09-08

Pronexus推出IVR解決方案定位器 2010-08-17

Vocantas采用VBVoice為大型公共事業(yè)機(jī)構(gòu)開發(fā)IVR 2010-03-16

分類信息: 國外動態(tài)_與_電子商務(wù) 國外動態(tài)_與_IVR技術(shù)
伊宁市| 昌黎县| 黄平县| 大连市| 含山县| 兰坪| 驻马店市| 青田县| 岗巴县| 苏尼特左旗| 临武县| 拜城县| 溧水县| 丽水市| 蒙城县| 泰和县| 喜德县| 黎平县| 扶风县| 靖西县| 英吉沙县| 霍林郭勒市| 偃师市| 沾化县| 驻马店市| 保德县| 噶尔县| 大化| 丹阳市| 沭阳县| 子长县| 扬州市| 玉溪市| 星座| 汶上县| 青阳县| 神池县| 田林县| 雷州市| 永春县| 浦江县|