[英文]Verint Impact360和思科新客戶合作套件集成
Industry-Leading Verint Solutions to Interoperate with Cisco's New Customer Collaboration Suite

2011/02/10

Verint® Systems Inc. today announced that its Impact 360® Workforce Optimization™ suite will interoperate with the latest Customer Collaboration applications from Cisco—including Cisco MediaSense network-based recording; Cisco SocialMiner for proactive social media management; and Cisco Finesse, the company’s new agent desktop.

Verint’s Impact 360 solutions, such as its Impact 360 Quality Monitoring™ and Verint Customer Interaction Analytics™, deliver highly scalable recording and analysis of the interactions that take place between companies and their customers. The combination of Cisco infrastructure and Verint’s software and services allows organizations to gain valuable insights into caller issues, guide customer service agents toward timely first-contact resolution, improve staff productivity and increase customer satisfaction.

Verint has a long-standing relationship with Cisco as an active Cisco Developer Network partner and has worked closely with Cisco deploying innovative workforce optimization (WFO) applications to joint customers around the world for over a decade.

“Verint was an early pioneer leading the way in the deployment of workforce optimization solutions and the recording of customer interactions using Internet Protocol (IP). Today, thousands of customers across the globe benefit from their use of Verint technology on Cisco platforms,” says John Bourne, senior vice president, global channels and alliances, Verint Witness Actionable Solutions.

CTI論壇報(bào)道

[英文]歐迪辦公實(shí)施Verint企業(yè)人力資源優(yōu)化軟件 2011-01-25

[英文]Frost銀行實(shí)施Impact360金融零售服務(wù)解決方案 2011-01-21

Verint Impact 360錄音解決方案 2011-01-20

Verint Impact 360呼叫中心電子培訓(xùn)解決方案 2011-01-18

熱點(diǎn)專題: 呼叫中心運(yùn)營管理專欄統(tǒng)一通信
分類信息: 運(yùn)營管理_與_呼叫中心運(yùn)營管理_與_國外動態(tài) 運(yùn)營管理_與_系統(tǒng)建設(shè)技術(shù) 呼叫中心_與_國外動態(tài)
丰镇市| 东莞市| 巢湖市| 泸溪县| 龙江县| 扎鲁特旗| 彝良县| 万荣县| 环江| 旬邑县| 灵宝市| 河源市| 雅江县| 耿马| 鲁甸县| 射阳县| 越西县| 泗阳县| 从化市| 龙陵县| 巢湖市| 鱼台县| 丹东市| 湘乡市| 淮安市| 寿光市| 塔城市| 宿迁市| 如皋市| 西充县| 锦州市| 青神县| 木里| 菏泽市| 美姑县| 汕头市| 都江堰市| 宜川县| 白河县| 寿光市| 辉县市|