2009/05/15

1.應(yīng)用場(chǎng)景

//假定CTI引擎的人工服務(wù)結(jié)束通知開(kāi)關(guān)已經(jīng)打開(kāi)，即CTI引擎的system.config中的參數(shù)AGENTOVETOIVR=1,缺省是AGENTOVETOIVR=0
/////////////////////////////

//全局變量聲明
SCPMANAGER g_SCPManager

//進(jìn)程主函數(shù)
sub main(LIST& cpl)
{
int iCallID, iTaskID, iRet
CALL callOriginal
bool isTimeout

//注冊(cè)系統(tǒng)錯(cuò)誤事件處理函數(shù)
EventMap(INF_SYS_ERROR, OnSysError, 0)
//注冊(cè)CALL掛機(jī)事件處理函數(shù)
EventMap(INF_CTI_ONHOOK, OnCallEndInform, 0)

//在BOOT進(jìn)程啟動(dòng)該進(jìn)程時(shí)，參數(shù)是按照CALLID、ANO、BNO,UUD順序先后存放在參數(shù)列表cpl中
//根據(jù)業(yè)務(wù)需要取出參數(shù)值

//獲取進(jìn)程命令行參數(shù)中的CallID
cpl.GetItem(0, iCallID, iRet)

Log(DBG, "Call Income: CallID=", iCallID)

//根據(jù)對(duì)象ID獲得當(dāng)前Call對(duì)象
g_SCPManager.FindCallByID(iCallID, callOriginal, iRet)
//設(shè)置Call對(duì)象的業(yè)務(wù)處理進(jìn)程ID為當(dāng)前進(jìn)程
callOriginal.AttachCurrentProcess(iRet)
//應(yīng)答CALL
callOriginal.Answer(iRet)

callOriginal.Play(false,false,"welcome.vox", iTaskID, iRet)

//來(lái)話(huà)轉(zhuǎn)換2000ACD隊(duì)列，等候人工座席服務(wù)
callOriginal.Forward("2000",-1,"",iRet)
if (iRet == RET_SUCC)
{
Log(DBG,"轉(zhuǎn)ACD隊(duì)列成功")
}

//等待人工服務(wù)結(jié)束事件
EventWait(INF_CTI_AGENTSERVICEOVER,callOriginal.CallID,-1,isTimeout)
//等到后繼續(xù)其它流程處理
callOriginal.Play(false,false,"musichold.vox", iTaskID, iRet)
//...

//等待用戶(hù)掛機(jī)事件
Wait(-1)
}

//掛機(jī)通知處理函數(shù)
sub OnCallEndInform(int tag, CALL& call)
{
Log(INF, "OnHooked. CallID=", call.CallID)
Log(INF, "Exit...")

//腳步進(jìn)程因用戶(hù)掛機(jī)結(jié)束
Exit("OnHook")
}

//錯(cuò)誤處理函數(shù)
sub OnSysError(int tag)
{
Log(ERR, "System error: ", __LASTERRSTR__)

//腳步進(jìn)程因命令調(diào)用失敗結(jié)束
Exit("Error")
}

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